Services/Support
"Extract was an easy, clear choice for Cott to partner with. Extract is very knowledgeable about the legislation (nationwide) around redaction. They are staffed with experienced, skilled programmers, analysts and executive management who know how to integrate their knowledge into a best in class product solution. Extract is a true partner to Cott. They are easy to do business with and their values are consistent with Cott’s--they are very customer centric! Cott couldn’t be happier with the decision they made three years ago."
Customer Support
Extract Systems is committed to providing a high level of customer service. This dedication to excellent customer service is at the core of our approach to technical support. We respond quickly to technical support inquiries (within 24 hours and usually in less than 60 minutes during normal business hours) and pride ourselves on resolving problems quickly and thoroughly. Our support engineers have experience within a variety of organizational environments which translates into workflow and integration expertise that we put to work for you.
The Extract Systems Support Portal is the fastest way to access technical support. We encourage you to use the Portal to log and track all your support issues. If you need to speak to a technical support person, please use the portal to log your issue and someone will call you promptly.
With the Extract Systems Support Portal, you can:
- Create cases
- Search the knowledge base for solutions
- Receive product updates and patches
- Review frequently asking questions and helpful tips
- Get case status updates
If you are already registered with the Extract Systems Support Portal, Login here:
If you are an existing customer and don’t have a user-id for the portal, please send an email to
self-service@extractsystems.com with the subject "password for support portal" and we will create your account.
Your email should include your:
Name
Company name
Phone number
Email address
If you are an existing customer and have an account but have forgotten your password, send an email to self-service@extractsystems.com with “send my password” in the subject and your password will be emailed to you.